Channels

Channels connect your deployed agents to the surfaces where users interact: your own apps, voice calls, messaging apps, webhooks, and other agent frameworks. Artemis provides channel adapters that handle the protocol-specific details, so a single agent definition works across every channel without modification. A channel always binds to a deployment in a specific environment. Configure deployments first, then add channels on top. Navigation: Project > Deployments > Channels

How Channels Connect

The platform groups channels into five categories. The one you use depends on the surface.

Category	Used by	How It Works
Messaging or Digital	Slack, WhatsApp, Teams, and other messaging apps	You register the external provider’s credentials. The platform returns a webhook URL that the provider calls when a user sends a message.
Voice	Realtime LLM Voice, Pipeline Voice, VXML IVR, AudioCodes	A channel connection registers the voice provider’s credentials. The platform returns a SIP endpoint or webhook the provider calls to route audio.
SDK	Web SDK, API, Mobile SDK	A public API key (`pk_`) or REST API call bootstraps a session, either embedded in your app or called server-to-server.
Webhook	Webhooks (HTTP Async)	Agent responses are pushed to a webhook URL on your own server.
Protocols	AG-UI (CopilotKit), Agent-to-Agent (A2A)	The agent speaks an open protocol directly, so it plugs into another framework or frontend without a custom adapter.

All five route to the same agent definition. The adapter normalizes inbound and outbound formats, so your agent doesn’t need channel-specific logic for basic conversations.

Messaging or Digital

The Platform supports the following messaging or digital channels:

Channel	Description	Setup
Slack	Deploy agents as Slack bots for team collaboration	Set up Slack
LINE	Connect agents to LINE Official Accounts for chat and media messaging	Set up LINE
Microsoft Teams	Integrate agents into Teams channels and chats	Set up Microsoft Teams
WhatsApp	Connect agents to WhatsApp Business for customer messaging	Set up WhatsApp
Messenger	Connect agents to Facebook Messenger for customer support	Set up Messenger
Twilio SMS	Send and receive SMS messages via Twilio for customer engagement	Set up Twilio SMS
Telegram	Connect agents to Telegram bots for messaging and group conversations	Set up Telegram
Zendesk	Connect agents to Zendesk Sunshine Conversations for customer support	Set up Zendesk
Instagram	Connect agents to Instagram Messaging for direct customer conversations	Set up Instagram
Genesys	Connect agents to Genesys Cloud as a Bot Connector for contact center automation	Set up Genesys
Email	Process inbound emails and send agent responses via email	Set up Email
AI for Work	Kore.ai’s Employee Experience (EX) platform — bidirectional agent messaging integration	Set up AI for Work

Each setup page covers credential registration, webhook configuration, channel-specific features (such as Slack threading and slash commands, or WhatsApp interactive messages), and troubleshooting.

Voice

The Platform supports the following voice channels:

Channel	Description	Setup
Realtime LLM Voice	Live voice conversations using realtime LLM models (OpenAI Realtime, Gemini Live) via Kore.ai Voice Gateway	Set up Realtime LLM Voice
Pipeline Voice	Traditional STT → LLM → TTS voice pipeline via Kore.ai Voice Gateway, with configurable ASR/TTS models	Set up Pipeline Voice
VXML IVR	VoiceXML 2.1 gateway for traditional IVR systems, with DTMF and prompt-based navigation	Set up VXML IVR
Genesys Audio Connector	Configure Genesys Audio Connector for KoreVG-owned AudioHook execution or legacy Artemis diagnostics	Set up Genesys Audio Connector
AudioCodes	Connect voice calls via AudioCodes VoiceAI Connect	Set up AudioCodes

Each voice setup page covers caller identity fields (session.anonymousId and related), voice-specific VOICE: response blocks, SSML control, and troubleshooting.

SDK

The Platform supports the following SDK channels to embed an agent in your own application or call it server-to-server:

Channel	Description	Setup
Web SDK	Embed a chat widget in your website with a single script tag	Set up the Web SDK
API	Programmatic access via REST API for server-to-server integration	Use the API channel
Mobile SDK	Native iOS and Android SDKs for in-app agent experiences	Mobile SDK

Webhook

The Platform supports the following webhook channel to receive asynchronous events:

Channel	Description	Setup
Webhooks (HTTP Async)	Receive agent responses via webhook callbacks to your server	Set up Webhooks

Protocols

The Platform supports the following open protocols to connect agents with other agent frameworks and frontends:

Protocol	Description	Setup
AG-UI (CopilotKit)	Server-sent events protocol for React/Next.js frontend agent UIs, with streaming support	Set up AG-UI
Agent-to-Agent (A2A)	Google A2A protocol for inter-agent communication with task lifecycle management	Set up Agent-to-Agent

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References

How Channels Connect

Messaging or Digital

Voice

SDK

Webhook

Protocols

​How Channels Connect

​Messaging or Digital

​Voice

​SDK

​Webhook

​Protocols

How Channels Connect

Messaging or Digital

Voice

SDK

Webhook

Protocols