The platform provides three categories of integrations to connect your AI Agent with business applications, live agent systems, and external NLU engines.
Pre-built integrations with popular business applications. Each integration includes a full conversation flow definition, a low-code API interface, pre-built response mapping, and dialog task templates.
Configure handoff integrations to transfer conversations to live agents seamlessly. These integrations are hosted by the platform — no custom BotKit hosting required.
Co-exist an external NLU engine alongside the platform’s built-in NLP engines, using the NLU engine of your preference while retaining all other platform features.
