AI for Service Release Notes

AI for Service receives updates every fifteen days with new features, enhancements, and bug fixes. Release schedules may be adjusted during holidays.

Release Notes by Module

Module	Description
Automation AI	Feature updates and enhancements for DialogGPT, agent flows, agent node, prompts, and channel integrations.
Search AI	Updates to connectors, content extraction, retrieval strategies, answer generation, and analytics.
Contact Center AI	Enhancements to the agent console, queue management, campaigns, routing, and supervisor tools.
Agent AI	Updates to the Agent AI widget, agentic copilot, integration support, and real-time coaching.
Quality AI	Updates to AutoQA, conversation mining, evaluation metrics, audit workflows, and reporting.
Voice Gateway	Enhancements to ASR/TTS providers, SIP trunk configuration, call control, and voice utilities.
Platform Services	Updates to LLM and generative AI framework, channels, app settings, admin console, and APIs.
Deprecations	Information on deprecated components, migration timelines, and upgrade guidance.