AI for Work Overview - Kore.ai Docs

AI for Work is a unified enterprise platform that enhances productivity by automating routine tasks and enabling employees to focus on high-value work. The platform addresses three key enterprise challenges:

Information Silos: Employees struggle to locate information spread across multiple systems, creating information silos that hinder collaboration.
Manual Inefficiencies: Repetitive tasks drain valuable time and reduce productivity.
AI Accessibility: Leveraging AI has traditionally required technical expertise, limiting broad adoption.

Key Components

The platform combines pre-built components, customization options, and integration capabilities to address a wide range of business needs while ensuring security and compliance.

Component	Description
Access Points	Users access the platform through web-based or mobile interfaces.
Universal Orchestrator	The central intelligence layer that coordinates interactions between all platform components. Maintains contextual awareness across interactions, routes requests to appropriate AI agents, executes multi-step flows while preserving context, and manages seamless handoffs between AI capabilities.
AI Agents	Includes Pre-built Solutions (ready-to-use AI for common department needs such as IT support, HR services, and recruitment), Pre-built Agents (pre-configured agents that can be customized and integrated into existing workflows), and Custom Agents (tailored AI agents built to meet specific enterprise requirements). Executes actions across multiple enterprise applications, handles complex multi-step business workflows, and automates routine transactions and processes end to end.
Enterprise RAG Engine	Powers intelligent information retrieval and processing across the platform. Provides unified access to enterprise knowledge across structured and unstructured sources, synthesizes information in real time, and generates context-aware responses while maintaining security compliance.
Security & Compliance	Ensures adherence to enterprise security standards and regulatory requirements.
Development Tools	No-code builders, integration connectors, and built-in analytics for creating and optimizing AI solutions. Accelerates content creation, delivers real-time analysis and insights, and provides contextual assistance across work activities. Progressively automates routine knowledge tasks while ensuring accuracy.
Enterprise Systems	Integrates with systems including SharePoint, Salesforce, ServiceNow, enterprise databases, and email.

Platform Capabilities

AI for Work enables organizations to deploy AI-powered assistants that connect to enterprise systems and automate common workflows.

Custom Agents: Build and configure AI agents tailored to your organization’s needs. Connect enterprise knowledge sources and define agent behavior.
Pre-built Agents: Deploy configurable agents designed for quick deployment and workflow integration with minimal setup.
Pre-built Solutions: Domain-specific automation packages including IT Assist for IT support and HR Assist for employee services.
Analytics: Monitor agent performance with dashboard and data views. Track usage, conversations, and outcomes.

Agent Types

Agent Type	Description	Use Case
Prompt Agent	LLM-powered responses with custom instructions	General Q&A, content generation
API Agent	Connect to external APIs and services	Data retrieval, system integration
Search Agent	RAG-based retrieval from knowledge sources	Enterprise search, documentation
Agentic Flow Agent	Multi-step workflows with decision logic	Complex processes, approvals
Autonomous Agent	Self-directed task completion	Research, analysis, automation
Bot Agent	Conversational dialog with structured flows	Guided interactions, forms
Workflow Agent	Visual workflow automation	Business process automation
MCP Agent	Model Context Protocol integrations	External tool connections

How It Works

┌──────────────────────────────────────────────────────────────────┐ │ Employee Request │ │ (Teams, Slack, Web, or AI for Work Assistant) │ └─────────────────────────────────┬────────────────────────────────┘ │ ▼ ┌──────────────────────────────────────────────────────────────────┐ │ AI for Work Platform │ │ │ │ ┌─────────────────┐ ┌─────────────────┐ ┌─────────────────┐ │ │ │ Custom Agents │ │ Pre-built Agents│ │ Solutions │ │ │ │ │ │ │ │ │ │ │ │ • AI Agents │ │ • Quick deploy │ │ • IT Assist │ │ │ │ • Bot Agents │ │ • Configurable │ │ • HR Assist │ │ │ │ • MCP Agents │ │ • Integrated │ │ • Custom │ │ │ └────────┬────────┘ └────────┬────────┘ └────────┬────────┘ │ │ └────────────────────┼────────────────────┘ │ │ ▼ │ │ ┌────────────────────────────────────────────────────────────┐ │ │ │ Enterprise Knowledge │ │ │ │ │ │ │ │ Search AI │ Agentic Apps │ Amazon Q │ │ │ └────────────────────────────────────────────────────────────┘ │ └────────────────────────────────┬─────────────────────────────────┘ │ ▼ ┌──────────────────────────────────────────────────────────────────┐ │ Contextual Response │ └──────────────────────────────────────────────────────────────────┘

Deployment Channels

Deploy AI for Work agents across multiple channels:

Microsoft Teams — Native Teams app integration
Slack — Slack workspace deployment
Web Widget — Embed in internal portals
AI for Work Assistant — Standalone assistant with scheduling

Implementation Approach

The platform follows a pragmatic deployment strategy, beginning with core capabilities within a few weeks and progressively expanding to custom solutions over the following months. Its modular structure lets organizations start with pre-built solutions and extend the platform with custom agents and integrations as their needs evolve — delivering quick wins while building toward comprehensive enterprise AI capabilities.

​Key Components

​Platform Capabilities

​Agent Types

​How It Works

​Deployment Channels

​Implementation Approach