> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-work-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Configuring the Drift Agent
[Back to Agent Transfer Integrations](/ai-for-service/integrations/overview#agent-transfer)
Drift is a conversation cloud platform for marketing and sales teams. The Drift Agent integration allows you to hand off AI Agent conversations to live agents on Drift.
The AI Agent acts as a proxy between users and Drift agents, facilitating seamless conversation handovers.
***
## Configuration
### Step 1: Create a Drift App
1. Log in to [https://dev.drift.com/apps](https://dev.drift.com/apps) with your Drift credentials.
2. Go to the App Store and click **Create New App**. Follow the [Drift quick-start guide](https://devdocs.drift.com/docs/quick-start) for instructions.
3. Go to **Settings > OAuth & Scopes**.
4. Add the redirect URL found on the **Configurations** tab of the Drift Agent in Kore.ai. Click **Add**.
5. Select the **WebHooks** tab and add the Kore.ai Drift Agent Webhook URL as the Request URL. Enable the following webhook scopes:
* `new_message`
* `new_conversation`
* `conversation_status_updated`
* `conversation_inactive`
* `conversation_push`
* `chat_to_call`
6. Click **Create App**.
### Step 2: Retrieve the Access Token
1. Under **Activate Your App**, click **Installing to Drift** and copy the **Install App to Drift** link to generate a non-expiring access token.
This token is used to access your Drift data via API.
2. Copy the Access Token and save it for later.
### Step 3: Retrieve the Verification Token
1. Navigate to **Settings > App Credentials**.
2. Copy the **Client ID**, **Secret ID**, and **Verification Token**.
3. Save these values for later.
### Step 4: Enable the Drift Agent
1. Log in to the Platform.
2. Select the app you want to configure.
3. Navigate to **App Settings > Integration > Agent Transfer** and click **Drift**.
4. Click the **Configurations** tab and enter:
* **Access Token**: Copied in Step 2
* **Verification Token**: Copied in Step 3
5. To make Drift the default agent, enable **Default Agent System for all app channels**.
This option is only available when multiple agents are configured.
6. Click **Manage** to map channels to the Drift agent.
7. Select the channels to use Drift for handovers.
8. Click **Done**.
9. Click **Save** to enable the Drift agent.
10. Publish the app. See [Publishing your App](/ai-for-service/deployment/publishing-app).
***
## Verify the Integration
1. Open the app with Drift enabled.
2. Create a new Agent Transfer Node task (for example, a **Talk to Live Agent** task with a **LiveChats** node configured to use Drift). See [Agent Transfer Node](/ai-for-service/automation/dialogs/node-types/agent-transfer-node).
3. Add an email entity node and bot action to capture the agent's email address.
4. In the Bot Action script, enter:
```
agentUtils.setMetaInfo("email", context.entities.Entity0001);
```
5. Click **Talk to Bot** and enter **Help**.
6. When the agent transfer dialog is invoked, the Drift Developer Hub receives a notification.
7. The conversation transfers to the Drift agent, and the agent receives a notification on Drift.
8. The connection is established and the conversation continues.
