> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-work-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# GenAI Features - Agent AI

<Badge icon="arrow-left" color="gray">[Back to Generative AI Features](/ai-for-service/generative-ai-tools/genai-features)</Badge>

LLM-powered features for Agent AI that enhance agent productivity, utterance generation, sentiment analysis, and conversation quality.

## Model Feature Matrix

(✅ Supported | ❌ Not supported)

**Azure OpenAI and OpenAI**

| Feature                                   | Azure OpenAI Model(s)                                                                                                                | OpenAI Model(s)                                                        |
| ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------- |
| Agent Coaching                            | GPT-4o<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano                   | GPT-4o<br />GPT-4o-mini                                                |
| Agent Playbook                            | GPT-4o<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano                   | GPT-4o<br />GPT-4o-mini                                                |
| Conversation Summary                      | GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano                                                | ❌                                                                      |
| Generating Opposite Utterance Suggestions | GPT-3.5 Turbo<br />GPT-4<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-3.5 Turbo<br />GPT-4<br />GPT-4 Turbo<br />GPT-4o<br />GPT-4o-mini |
| Generating Similar Answer Suggestions     | GPT-3.5<br />GPT-4<br />GPT-4o-mini                                                                                                  | GPT-3.5 Turbo<br />GPT-4<br />GPT-4o-mini                              |
| Generating Similar Utterance Suggestions  | GPT-3.5 Turbo<br />GPT-4<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano | GPT-3.5 Turbo<br />GPT-4<br />GPT-4 Turbo<br />GPT-4o<br />GPT-4o-mini |
| Sentiment Analysis                        | GPT-4o<br />GPT-4o-mini<br />GPT-5.4<br />GPT-5-mini<br />GPT-5.1<br />GPT-5.2<br />GPT-5.4 Mini<br />GPT-5.4 Nano                   | GPT-4o<br />GPT-4o-mini                                                |

**Anthropic, Google, Custom LLM, and XO GPT**

| Feature                                   | Anthropic<br /><sub>Claude Opus 4.6<br />Claude Sonnet 4.6<br />Claude Sonnet 4.5<br />Claude Haiku 4.5</sub> | Google Gemini<br /><sub>Gemini 2.5 Pro<br />Gemini 2.5 Flash<br />Gemini 2.5 Flash-Lite<br />Gemini 3.1 Pro Preview<br />Gemini 3 Flash Preview</sub> | Custom LLM | XO GPT |
| ----------------------------------------- | :-----------------------------------------------------------------------------------------------------------: | :---------------------------------------------------------------------------------------------------------------------------------------------------: | :--------: | :----: |
| Agent Coaching                            |                                                       ✅                                                       |                                                                           ✅                                                                           |      ✅     |    ❌   |
| Agent Playbook                            |                                                       ✅                                                       |                                                                           ✅                                                                           |      ✅     |    ❌   |
| Conversation Summary                      |                                                       ✅                                                       |                                                                           ❌                                                                           |      ✅     |    ✅   |
| Generating Opposite Utterance Suggestions |                                                       ✅                                                       |                                                                           ✅                                                                           |      ✅     |    ❌   |
| Generating Similar Answer Suggestions     |                                                       ❌                                                       |                                                                           ❌                                                                           |      ❌     |    ❌   |
| Generating Similar Utterance Suggestions  |                                                       ✅                                                       |                                                                           ✅                                                                           |      ✅     |    ❌   |
| Sentiment Analysis                        |                                                       ✅                                                       |                                                                           ✅                                                                           |      ✅     |    ❌   |

***

## Features

### Agent Coaching

Generates best-response suggestions for agents based on conversation history and the current message. [Learn more](/ai-for-service/agentai/agent-experience/agent-realtime-coaching).

### Agent Playbook

Configure models to power playbooks with GenAI, resulting in more accurate triggers and step adherence based on conversation history. [Learn more](/ai-for-service/agentai/agent-experience/playbook).

### Conversation Summary

Generates LLM-based conversation summaries at agent handoff, transfer between agents, and conversation wrap-up.

### Generating Opposite Utterance Suggestions

Uses LLMs to generate opposite utterances during design time.

### Generating Similar Answer Suggestions

Uses LLMs to generate semantically similar answers during design time.

### Generating Similar Utterance Suggestions

Uses LLMs to generate semantically similar utterances during design time.

### Sentiment Analysis

Displays a real-time sentiment indicator during active chat conversations, updating dynamically as the conversation progresses.

***