Knowledge AI - Kore.ai Docs

Back to NLP Topics Knowledge AI (Knowledge Graph, or KG) converts static FAQ content into an intelligent conversational experience. Instead of flat question-answer pairs, it lets you build a structured ontology or use an LLM-based model—so your assistant can handle natural language queries accurately. Two KG types are available:

Type	Description
Ontology-based KG	Build a hierarchical domain structure. Associate questions with terms, synonyms, and ML-enabled traits. Best for structured, well-defined domains.
Few-Shot KG	Uses Kore.ai’s LLM for semantic similarity matching. No ontology required—add all FAQs to the root node. Reduces build and maintenance overhead.

See Knowledge Graph Overview for a full feature comparison and setup details.