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Back to Analytics Overview The Feedback Insights dashboard helps analyze user feedback, click behavior, and the quality of result interactions. Use this dashboard to:
  • Measure user satisfaction.
  • Analyze click-through behavior.
  • Understand the result engagement quality.
  • Identify negative feedback trends.
To access the dashboard:
  1. Navigate to Analytics.
  2. Under Search AI, select Feedback Insights.
Use the filters at the top of the dashboard to analyze data for a specific period or segment. Feedback

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Feedback Overview Metrics

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Click Distribution by Rank

This visualization shows how clicks are distributed across retrieval ranks. Use this section to:
  • Understand which ranked results receive the most engagement
  • Evaluate retrieval effectiveness
  • Analyze click concentration patterns
You can filter the visualization by:
  • All clicks
  • Citation clicks
  • Search result clicks

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Click Distribution by Position

This visualization shows how clicks are distributed based on result or citation position. Use this section to:
  • Analyze user interaction patterns
  • Understand engagement with displayed citations and results
  • Evaluate answer and citation placement effectiveness

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Feedback Volume

The Feedback Volume chart displays thumbs-up and thumbs-down activity over time. Use this section to:
  • Monitor feedback trends
  • Identify sudden increases in negative feedback
  • Track user satisfaction over time

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Negative Feedback Distribution

This section categorizes negative feedback provided by users. Use this section to identify common user issues, analyze recurring feedback patterns, and then use them to improve answer quality and retrieval relevance.
Use More Filters to filter analytics by Interaction Type, Channels, or Custom Analytics Metadata. Custom Analytics Metadata filters use the metadata sent in the analyticsMetadata field of the Advanced Search API request.