Queue Dispositions Report

Back to Reports List The Queue Dispositions Report is a detailed report on sessions and duration for each code in a disposition set.

Generate and Manage the Report

Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.

Report Fields

Field	Description	Example	Total
`Disposition Code`	Each disposition code in a disposition set.	Resolved	NA
`Sessions`	Number of conversations assigned this code.	123	SUM
`% Total`	Number of conversations assigned this code / Total conversations.	83	NA
`Call Length - Total`	Total length of all conversations assigned this code.	`00:45:52`	SUM
`Call Length - Average`	Total length / Number of sessions.	`00:45:52`	AVG
`Call Length - % Total`	Total length for this code / Total length for this set.	23	NA

​Generate and Manage the Report

​Report Fields

Generate and Manage the Report

Report Fields