Latency Report - Kore.ai Docs

Back to Reports List The Latency Report highlights calls exceeding a defined latency threshold. For example, supervisors can generate a report of all calls where the P90 end-to-end latency is greater than 500 milliseconds (ms).

This is a beta feature. To generate Latency reports, enable capturing latency metrics by configuring these call control parameters:notifySttLatency = truevadEnable = truevadVendor = silero

Generate and Manage the Report

Refer to Creating a New Report for instructions on generating this report.

Report Fields

Field	Description	Example
`Session ID`	Unique identifier for each interaction session.	`a12b34c56d`
`Start Time`	Timestamp when the session started.	`2025-09-24 10:56:34`
`Agent`	Name of the agent handling the session.	John Doe
`Agent Email`	Email address of the agent.	`john.doe@example.com`
`Queue Name`	Name of the queue the interaction routes through.	Support_Queue
`Customer`	Identifier or name of the customer involved in the session.	Jane Doe
`Duration`	Total time the session lasted.	`00:12:45`
`P90 ASR Latency (ms)`	90th percentile latency of Automatic Speech Recognition, in milliseconds. Indicates how long speech-to-text processing takes.	250
`P90 Bot Latency (ms)`	90th percentile latency for the bot’s response processing, in milliseconds. Shows system responsiveness.	120
`P90 TTS Latency (ms)`	90th percentile latency of Text-to-Speech processing, in milliseconds. Represents the time to convert text into audio.	180
`P90 End To End Latency (ms)`	90th percentile overall latency from customer speech to agent/bot reply, in milliseconds. Combines ASR, bot, and TTS processing times.	600

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