> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-work-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Interaction Details Report
[Back to Reports List](/ai-for-service/analytics/contact-center/reports/reports-list)
The Interaction Details Report is a comprehensive report covering how all interactions were processed, by whom, and their final dispositions. It contains conversation metadata excluding recordings and transcripts. The CSV output includes a comma-separated list of all disposition codes assigned to each conversation.
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## Generate and Manage the Report
To create a new report, follow these steps:
1. On the Reports page, select **New Report**.
2. From the list of reports, select a report type to generate. For example, **Interaction Details Report**.
3. Enter the **Report Name** and **Report Description**.
4. Select a **Time Period**.
5. Select **Data Filters**.
6. Select **Report Generation** and choose **Run On Demand** or **Schedule**, where you can create up to six schedules (only one for the Hourly option).
7. Select the desired format.
8. Enter a **Send To** address (single email address or mailing list).
9. Select **Create** to create the report.
10. Select the **Run** option to generate the report. **Run On Demand** generates the report as and when needed, while **Schedule** configures automatic generation at the specified date and time. Use the toggle to enable or disable the schedule (applies only to scheduled reports).
11. Select the option to download the report.
Contact Center AI supports filters, scheduled report runs, on-demand runs, format and filter modifications, on reports.
The red dot beside the report indicates it was generated within the last 24 hours.
To include conversations that are still active at the time of report generation, select the Include in-progress conversations checkbox. This option is unchecked by default. For existing reports, the saved setting is retained unless changed.
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## Report Fields
| Field | Description | Example |
| :------------------------ | :----------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------- |
| `Channel` | Name of the channel. | `Voice` or `Teams` |
| `Start Time` | Date and time at which the session between the agent and customer started. | `01/06/23 15:57:17` |
| `Agent` | Name of the first agent. | John Doe |
| `Customer` | Any customer ID (including name), based on integration. | Web or mobile user |
| `Duration` | Duration of the call. | `323:21:23` |
| `Inbound/Outbound` | Whether the conversation is inbound or outbound. | Inbound |
| `Disposition` | One of the dispositions (CSV contains all dispositions). | Resolved |
| `Queue Name` | Names of the queues (CSV contains all queue names). | Residential - Land |
| `Hold Duration` | Total duration for which the conversation was placed on hold. | `12:34:56` |
| `ACW Duration` | Total duration of After Call Work (ACW) performed after the call. | `12:34:56` |
| `Queue Wait Time` | Time each queue placed the conversation on wait (CSV contains all queue wait times). | `12:34:56` |
| `Assignments (CSV)` | Number of times this conversation was assigned to any agent, irrespective of queue. | 1 |
| `Acceptances (CSV)` | Number of times this conversation was accepted by any agent, irrespective of queue. | 1 |
| `SmartStatus (CSV)` | The conversation status. | Completed (AbandonedWithAgent) |
| `Reason (CSV)` | The reason for the status. | August Details |
| `Disposition Notes (CSV)` | The agent modified disposition notes. Supports UNICODE and special characters. | The customer requested to be connected to an agent. The bot acknowledged the request and initiated the voice flow. |
***