Agent Status Detail Report

Back to Reports List.png The Agent Status Detail Report provides detailed information on all status transitions that occurred within a date range.

Generate and Manage the Report

Refer to Creating a New Report for instructions on generating this report.

Field	Description	Example
`Begin`	Date and time at which the agent begins their stay in a status.	`01/06/23 15:57:17`
`End`	Date and time at which the agent ends their stay in a status.	`01/06/23 15:57:17`
`Standard Status`	Status according to the standard statuses in the system.	Busy
`Custom Status`	Status according to the custom statuses configured by the customer.	Security Training
`Duration`	Time for which the agent’s status was in the given state.	`323:21:23`