Skip to main content
Third Party Configuration lets you manage app configuration parameters — such as QueueIdentifier and custom data — within an embedded Agent AI app. This enables dynamic iframe URL generation for third-party CCaaS/CRM platforms, eliminating the need for separate configuration on the third-party desktop.

​
Configure a Third Party Integration

  1. Sign in to Agent AI.
  2. Go to Configuration > System Setup > Third Party Configuration.
  3. Select + New Record. New Record
  4. Enter the record details:
    The Queue Identifier value must be unique at the account level and is a string.
    Create Record
  5. Select Next.
  6. Select + New Value Pair to define key-value pairs.
  7. Select a key from the Key list and enter its value in the Value field. Add more pairs by selecting + New Value Pair. To delete a key, select the delete button next to it. Add Values
  8. Select Create.

​
Field Reference — Configure Value

​
Edit or Delete a Record

  1. Sign in to Agent AI.
  2. Go to Configuration > System Setup > Third Party Configuration.
  3. Select the vertical ellipsis on the record you want to modify. Edit Delete Record
    • Edit — make updates and select Update.
    • Delete — a confirmation message appears.
    Delete Record
  4. Select Delete to confirm deletion.