Sessions API - Kore.ai Docs

Back to API List Endpoints for managing conversational sessions with your Agentic App.

Create a Session

Establishes a new conversation session for a specific user with the Agentic App. Note: This is the starting point for any new interaction.

Field	Value
Endpoint	`https://domain/api/v2/apps/{{appId}}/environments/{{envName}}/sessions`
Content-type	application/json
Authorization Header	x-api-key: `API-KEY>`
API Permissions	Session Create

Path Parameters

Fields	Description
AppID	Unique Identifier for the app.
EnvName	Name of the environment to be used for the agent.

Request Parameters

Fields	Description
sessionIdentity	This is an array of objects with a `type` and `value` used to identify or create sessions and manage user session mappings. The three supported identifier types are: The objects can be of three types: sessionIdentity(highest priority) sessionReference userReference(lowest priority) Refer Session Resolution Process for a detailed description.
source(optional)	Identifies the system from which the API request is initiated. This field enables better analytics, monitoring, and observability by indicating what triggered the agentic app execution. This field is available as a filter in the session logs. If not provided, the Platform automatically assigns the default value. Recommended Values: AP: This is the default value. Used when the sourcefield isn’t explicitly passed. AIS-AA: AI for Service - Agent Assist AIS-QM: AI for Service - Quality Module AIS-CC: AI for Service - Contact Center AP-PG: Agent Platform - Playground AP-ES: Agent Platform - Evaluation Studio AIW: AI for Work AIP: AI for Process MP: Agent Platform - Marketplace

Sample Request

curl --location 'https://domain/api/v2/apps/aa-6b8e45ca-xxxx-xxxx-a151-8225d0ffe592/environments/env/sessions' \
--header 'Content-Type: application/json' \
--header 'x-api-key: YOUR_API_KEY_HERE' \
--data '{
  "sessionIdentity": [
    {
      "type": "userReference",
      "value": "usr_1a2b3c4d5e"
    }
  ]
}'

Response

Returns details of the newly created session, which are required for managing and continuing conversations. The response also includes document upload configuration and allowed file types, enabling clients to validate uploads in advance and prevent unnecessary failures. The fields in the response include:

session - Metadata about the created session.
- sessionId - A unique identifier for the session.
- Status - Indicates the current state of the session. Possible values: idle, busy, error.
- sessionReference - A unique reference string associated with the session for easier cross-request tracking.
- userReference - Unique reference string for the user associated with the session.
- userId - Internal system-generated identifier for the user.
- createdAt - Timestamp indicating when the session was created.
allowedMimeTypes - List of supported file formats for uploads.
fileUploadConfig - File Upload rules configured for the app. These rules apply to both types of documents - uploaded for context extraction and for Metadata generation. The following fields are available in this field.
- maxFileCount - Max number of files that can be uploaded.
- maxFileSize - Max size of each file that can be uploaded. The value is in MBs.
- maxTokens - Specifies the maximum allowed combined size of all uploaded files, measured in tokens. If the total token size exceeds this limit, only files that comply with the threshold are uploaded; files exceeding it will be rejected.

Sample Response

{
  "session": {
    "sessionId": "s-409fc8fc-bf36-443d-a46f-f4d0770e45e6",
    "sessionReference": null,
    "userReference": "usr_1a2b3c4d5e",
    "status": "started",
    "userId": "u-7bd72bac-52e8-5933-815e-cc6b7a18066e",
    "createdAt": "2026-04-15T10:40:16.332Z",
    "source": "AP"
  },
  "events": [
    {
      "type": "Welcome_Event",
      "content": {
        "messageToUser": "Welcome message"
      },
      "params": {
        "reason": "User has initiated a new session"
      }
    }
  ],
  "output": [
    {
      "type": "text",
      "content": "Welcome message"
    }
  ],
  "allowedMimeTypes": [
    "pdf", "docx", "doc", "txt", "json", "csv", "htm", "mle",
    "ppt", "xls", "gif", "png", "jpg", "jpeg", "html", "rtf",
    "bmp", "xlsx", "pptx", "wav", "mp4", "m4a", "mp3", "webm",
    "mpga", "mpeg", "webp"
  ],
  "fileUploadConfig": {
    "maxFileCount": 2,
    "maxFileSize": 5,
    "maxTokens": 10000,
    "isAttachmentsEnabled": true
  }
}

Note: When a new session is initiated, and the application requires permissions for OAuth authorization from the user, the API response includes a special event of type IDP_Redirect. This event provides a URL that the user must visit to complete the authorization process. If the required authorization isn’t completed, the associated tools will return an error upon invocation.

{
  "messageId": "msg-260f4d3c-5b8c-4056-af97-11317fc28c8d",
  "events": [
    {
      "type": "IDP_Redirect",
      "content": {
        "auth_profiles": [
          {
            "url": "https://{host}/r/396c63515671xxxxxxxxxx7955",
            "idpName": "Google",
            "isAuthorized": false,
            "sso_type": "oauth2"
          }
        ]
      }
    }
  ],
  "sessionInfo": {
    "status": "idle",
    "userReference": "s-b8987503-696b-4111-a006-49c0cbcf0fb9",
    "sessionReference": "s-b8987503-696b-4111-a006-49c0cbcf0fb9",
    "userId": "u-f5e5e830-70d4-53d6-8034-86bfa765c04a",
    "sessionId": "s-54f40bda-1505-4f9e-b38e-88d39ea36d58",
    "runId": "r-41ad20e0-6295-4f0e-9b04-e51875356107",
    "appId": "aa-c31cccce-d0bf-4db5-a177-7ff45941c2d8",
    "attachments": []
  },
  "allowedMimeTypes": [ "pdf","docx","doc","txt","json","csv","htm","mle","ppt","xls","gif","png","jpg","jpeg","html","rtf","bmp","xlsx","pptx"],
  "fileUploadConfig": {
    "enabled": true,
    "maxFileCount": 2,
    "maxFileSize": 10,
    "maxTokens": 100000
  }
}

List Sessions

Lists sessions for the selected app and environment. Supports optional filters such as session ID, user reference, and date range.

Field	Value
Endpoint	POST `https://your-domain/api/public/apps/:appId/sessions/list`
Content-Type	application/json
Authorization Header	x-api-key: `<API-KEY>`
API Permissions	Session Details

Path Parameters

Fields	Description
AppID	Unique Identifier for the app.

Query Parameters

Field	Type	Description	Mandatory
offset	number	Number of records to skip before starting to return results. Used for pagination. Default is 0.	No
limit	number	Maximum number of records to return in a single response. Accepted range: 1–100. Default is 20.	No

Request Parameters

All fields are optional. Send {} to use defaults.

Field	Type	Description
env_name	string	Environment name (mandatory). Case-insensitive.
start_time	string	Start of the date range for session retrieval. Must be in ISO 8601 format (for example: `2026-04-01T00:00:00.000Z`). Defaults to 24 hours before `end_time`.
end_time	string	End of the date range for session retrieval. Must be in ISO 8601 format. Defaults to the current time.
user_reference_id	string	Filter sessions by user reference.
session_reference_id	string	Filter sessions by custom session reference.

Sample Request

curl -X POST 'https://your-domain.com/api/public/apps/:appId/sessions/list' \
--header 'Content-Type: application/json' \
--header 'x-api-key: YOUR_API_KEY_HERE' \
--data '{
  "env_name": "draft",
  "start_time": "2026-04-01T00:00:00.000Z",
  "end_time": "2026-04-14T23:59:59.999Z",
  "user_reference_id": "user@example.com"
}'

Response Parameters

Field	Type	Description
`sessions`	array	Array of session objects matching the filters.
`sessions[].session_id`	string	Unique session identifier (starts with `s-`).
`sessions[].session_reference_id`	string	Custom session reference ID. Empty string if not set.
`sessions[].user_reference_id`	string	User identifier associated with the session.
`sessions[].env_name`	string	Environment name where the session was created.
`sessions[].start_time`	string	Session start timestamp in ISO 8601 format.
`sessions[].end_time`	string	null	Session end timestamp in ISO 8601 format. `null` if the session is still active.
`sessions[].last_activity_at`	string	Last activity timestamp in ISO 8601 format.
`sessions[].source`	string	null	Session source identifier (for example, `AP` for API).
`total_count`	number	Total number of sessions matching the filters. Use for pagination.

Sample Response

{
  "sessions": [
    {
      "session_id": "s-836c9453-795f-40a4-a744-1a421d02760c",
      "session_reference_id": "custom-ref-123",
      "user_reference_id": "user@example.com",
      "env_name": "draft",
      "start_time": "2026-04-13T14:30:00.000Z",
      "end_time": "2026-04-13T15:00:00.000Z",
      "last_activity_at": "2026-04-13T14:55:00.000Z",
      "source": "AP"
    }
  ],
  "total_count": 1
}

Get Session details

Field	Value
Endpoint	GET `https://domain/api/public/apps/{{appId}}/sessions?session_id={{sessionId}}`
Content-Type	application/json
Authorization Header	x-api-key: `<API-KEY>`
API Permissions	Session Details

Path Parameters

Fields	Description
AppID	Unique Identifier for the app.

Query Parameters

Field	Mandatory	Description
sessionId	Yes	Unique identifier of the session to retrieve. Example: s-xxxxxxxxx-50a3-4107-9b8a-337e2dad517f
include	No	Additional data to include in the response. Accepted values: `traces` and `observations`. Pass multiple values by repeating the parameter: `&include=traces&include=observations`.

Sample Request

curl --location --request GET 'https://domain/api/public/apps/aa-1abb7216-efa8-xxxx-b8af-04450bb09d7c/sessions?session_id=s-9b7a1c53-xxxx-xxxx-9b8a-337e2dad517f&include=traces&include=observations' \
--header 'apikey: kg-52093952-8024-xxxx-xxxx-bf221f6faa0a.028dea04-c107-4ce2-8185-bfd485a553cb' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data-urlencode 'session_id=s-9b7a1c53-50a3-4107-9b8a-337e2dad517f' \
--data-urlencode 'include=traces' \
--data-urlencode 'include=observations'

Sample Response

{
  // The sample content is truncated for brevity.

  "sessions": [
    {
      "session_id": "s-9b7a1c53-50a3-4107-9b8a-337e2dad517f",
      "created_at": "2026-04-24T08:59:29.342Z",
      "source": "AP",
      "environment": "draft",
      "user_id": "u-fc9e1bda-22a7-52a6-9519-fd12b4a3cc5e",
      "session_reference": "",
      "app_version_id": "av-401fb41c-09d9-48bf-bf42-00f44d48339d",
      "latency": 31.471,
      "traces": [
        {
          "trace_id": "r-38bf674b-9b65-47db-8fc5-962f093d3268",
          "timestamp": null,
          "environment": "draft",
          "user_id": "u-fc9e1bda-22a7-52a6-9519-fd12b4a3cc5e",
          "input": null,
          "output": null,
          "latency": null,
          "app_version_id": "av-401fb41c-09d9-48bf-bf42-00f44d48339d",
          "env_id": "env-302004cb-32b2-4b14-b291-c90802315e52",
          "source": "AP",
          "observations": [
            {
              "observation_id": "bcd6f4b7-560a-4c22-ae97-6802e2c7c456",
              "type": "GENERATION",
              "name": "AzureChatOpenAI",
              "start_time": "2026-04-24T08:59:53.588Z",
              "end_time": "2026-04-24T08:59:59.639Z",
              "latency": 6.051,
              "input": ["<system_prompt>", "hi"],
              "output": "",
              "model": "GPT-4o",
              "provider": "Azure Open AI",
              "token_usage": {
                "input": 3406,
                "output": 255,
                "total": 3661
              },
              "parent_observation_id": "c2eb4afa-f44a-405a-9929-7dfc7e6a4b87"
            },
            {
              "observation_id": "87513f14-1e8b-4fa3-92c1-1bb24e4c07dc",
              "type": "SPAN",
              "name": "Welcome Event",
              "start_time": "2026-04-24T08:59:42.149Z",
              "end_time": "2026-04-24T08:59:42.149Z",
              "latency": null,
              "input": {
                "customMessage": "Hi How can I help you with the contracts information"
              },
              "output": null,
              "model": null,
              "provider": null,
              "token_usage": {
                "input": 0,
                "output": 0,
                "total": 0
              },
              "parent_observation_id": null
            }
          ]
        }
      ]
    }
  ],
  "pagination": {
    "page": 0,
    "limit": 20,
    "total": 1
  }
}

Terminate Session

Terminates a given session.

Deletes the associated session-specific memory data.
Invokes End of Conversation Event.

Field	Value
Endpoint	`https://domain/api/v2/apps/{{appId}}/environments/{{envName}}/sessions/terminate`
Content-type	application/json
Authorization Header	x-api-key: `<API-KEY>`
API Permissions	Session Terminate

Path Parameters

Fields	Description
AppID	Unique Identifier for the app.
EnvName	The name of the environment in which the application will run.

Request Parameters

Fields	Description	Mandatory
sessionIdentity	Provide the sessionReference or sessionId to uniquely identify the session to be terminated. Do not use userReference.	Yes

Sample Request

{
   "sessionIdentity": [
    {
      "type": "string",  // ["sessionReference", "sessionId"]
      "value": "s-1232123"
    }
  ]
}

Sample Response

{
  "status": "terminated",
  "userReference": "string",
  "sessionReference": "string",
  "userId": "string",
  "sessionId": "string",
  "appId": "string",
  "attachments": [
    {
      "fileId": "string",
      "fileName": "string",
      "fileType": "string"
    }
  ],
  "events": [
    {
      "type": "End_of_Conversation",
      "content": {
        "messageToUser": "string"
      },
      "params": {
        "reason": "string",
        "conversationSummary": "string"
      }
    }
  ]
}

​Create a Session

​Path Parameters

​Request Parameters

​Sample Request

​Response

​Sample Response

​List Sessions

​Path Parameters

​Query Parameters

​Request Parameters

​Sample Request

​Response Parameters

​Sample Response

​Get Session details

​Path Parameters

​Query Parameters

​Sample Request

​Sample Response

​Terminate Session

​Path Parameters

​Request Parameters

​Sample Request

​Sample Response

Create a Session

Path Parameters

Request Parameters

Sample Request

Response

Sample Response

List Sessions

Path Parameters

Query Parameters

Request Parameters

Sample Request

Response Parameters

Sample Response

Get Session details

Path Parameters

Query Parameters

Sample Request

Sample Response

Terminate Session

Path Parameters

Request Parameters

Sample Request

Sample Response