> ## Documentation Index > Fetch the complete documentation index at: https://koreai-ai-for-work-dev.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Channels Channels connect your deployed agents to the surfaces where users interact: your own apps, voice calls, messaging apps, webhooks, and other agent frameworks. Artemis provides channel adapters that handle the protocol-specific details, so a single agent definition works across every channel without modification. A channel always binds to a deployment in a specific environment. Configure deployments first, then add channels on top. Navigation: **Project** > **Deployments** > **Channels** *** ## How Channels Connect The platform groups channels into five categories. The one you use depends on the surface. | Category | Used by | How It Works | | ------------------------ | -------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- | | **Messaging or Digital** | Slack, WhatsApp, Teams, and other messaging apps | You register the external provider's credentials. The platform returns a webhook URL that the provider calls when a user sends a message. | | **Voice** | Realtime LLM Voice, Pipeline Voice, VXML IVR, AudioCodes | A channel connection registers the voice provider's credentials. The platform returns a SIP endpoint or webhook the provider calls to route audio. | | **SDK** | Web SDK, API, Mobile SDK | A public API key (`pk_`) or REST API call bootstraps a session, either embedded in your app or called server-to-server. | | **Webhook** | Webhooks (HTTP Async) | Agent responses are pushed to a webhook URL on your own server. | | **Protocols** | AG-UI (CopilotKit), Agent-to-Agent (A2A) | The agent speaks an open protocol directly, so it plugs into another framework or frontend without a custom adapter. | All five route to the same agent definition. The adapter normalizes inbound and outbound formats, so your agent doesn't need channel-specific logic for basic conversations. *** ## Messaging or Digital The Platform supports the following messaging or digital channels: | Channel | Description | Setup | | ------------------- | --------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | | **Slack** | Deploy agents as Slack bots for team collaboration | Set up Slack | | **LINE** | Connect agents to LINE Official Accounts for chat and media messaging | Set up LINE | | **Microsoft Teams** | Integrate agents into Teams channels and chats | [Set up Microsoft Teams](/agent-platform/channels/digital#set-up-microsoft-teams) | | **WhatsApp** | Connect agents to WhatsApp Business for customer messaging | Set up WhatsApp | | **Messenger** | Connect agents to Facebook Messenger for customer support | Set up Messenger | | **Twilio SMS** | Send and receive SMS messages via Twilio for customer engagement | Set up Twilio SMS | | **Telegram** | Connect agents to Telegram bots for messaging and group conversations | Set up Telegram | | **Zendesk** | Connect agents to Zendesk Sunshine Conversations for customer support | Set up Zendesk | | **Instagram** | Connect agents to Instagram Messaging for direct customer conversations | Set up Instagram | | **Genesys** | Connect agents to Genesys Cloud as a Bot Connector for contact center automation | Set up Genesys | | **Email** | Process inbound emails and send agent responses via email | Set up Email | | **AI for Work** | Kore.ai's Employee Experience (EX) platform — bidirectional agent messaging integration | Set up AI for Work | Each setup page covers credential registration, webhook configuration, channel-specific features (such as Slack threading and slash commands, or WhatsApp interactive messages), and troubleshooting. *** ## Voice The Platform supports the following voice channels: | Channel | Description | Setup | | --------------------------- | ----------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------- | | **Realtime LLM Voice** | Live voice conversations using realtime LLM models (OpenAI Realtime, Gemini Live) via Kore.ai Voice Gateway | [Set up Realtime LLM Voice](/agent-platform/channels/voice#set-up-realtime-llm-voice) | | **Pipeline Voice** | Traditional STT → LLM → TTS voice pipeline via Kore.ai Voice Gateway, with configurable ASR/TTS models | [Set up Pipeline Voice](/agent-platform/channels/voice#set-up-pipeline-voice) | | **VXML IVR** | VoiceXML 2.1 gateway for traditional IVR systems, with DTMF and prompt-based navigation | Set up VXML IVR | | **Genesys Audio Connector** | Configure Genesys Audio Connector for KoreVG-owned AudioHook execution or legacy Artemis diagnostics | Set up Genesys Audio Connector | | **AudioCodes** | Connect voice calls via AudioCodes VoiceAI Connect | Set up AudioCodes | Each voice setup page covers caller identity fields (`session.anonymousId` and related), voice-specific `VOICE:` response blocks, SSML control, and troubleshooting. *** ## SDK The Platform supports the following SDK channels to embed an agent in your own application or call it server-to-server: | Channel | Description | Setup | | -------------- | ----------------------------------------------------------------- | --------------------------------------------------------------------- | | **Web SDK** | Embed a chat widget in your website with a single script tag | [Set up the Web SDK](/agent-platform/channels/set-up-web-sdk-channel) | | **API** | Programmatic access via REST API for server-to-server integration | Use the API channel | | **Mobile SDK** | Native iOS and Android SDKs for in-app agent experiences | Mobile SDK | *** ## Webhook The Platform supports the following webhook channel to receive asynchronous events: | Channel | Description | Setup | | ------------------------- | ------------------------------------------------------------ | --------------- | | **Webhooks (HTTP Async)** | Receive agent responses via webhook callbacks to your server | Set up Webhooks | *** ## Protocols The Platform supports the following open protocols to connect agents with other agent frameworks and frontends: | Protocol | Description | Setup | | ------------------------ | ---------------------------------------------------------------------------------------- | --------------------- | | **AG-UI (CopilotKit)** | Server-sent events protocol for React/Next.js frontend agent UIs, with streaming support | Set up AG-UI | | **Agent-to-Agent (A2A)** | Google A2A protocol for inter-agent communication with task lifecycle management | Set up Agent-to-Agent | *** **Related Topic** * [Deploy Agents](/agent-platform/deployment)